Remote Senior Scheduler – Client Success & Logistics

Human Ventures, LLC.; United States; On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Health, Vision & Dental plans

Wellness/Mental Health benefits

Flexible PTO

Equity options

Home office stipend

Job summary

Steno is seeking a Senior Scheduler in a remote role to support Account Managers with scheduling, client communication, and exhibits coordination. The position emphasizes attention to detail, confidentiality, and a proactive, service-oriented mindset.

The role requires 1+ years in administrative coordination within legal services and comfort with Google Workspace and Slack. A flexible PTO policy and equity options accompany a comprehensive benefits package.

Qualifications

• 1+ years of administrative, coordination, or operational assistant experience within a court reporting agency, law firm, or legal services company.
• Proficient with technology, cloud-based applications (Google Workspace and Slack preferred).
• Integrity is a core value; ability to handle confidential information.
• Quick learner who can adapt to new systems and processes.
• Ability to prioritize among competing tasks and manage time efficiently.
• Comfort with detailed processes and maintaining organization.
• Flexible and able to handle ambiguity while staying organized.
• Excellent verbal and written communication skills.
• Eagerness to grow within a fast-paced tech startup.

Responsibilities

• Efficiently manage scheduling and rescheduling of client requests with minimal disruption.
• Provide white glove service by aligning client preferences with the team.
• Triage Zendesk requests and route to appropriate teams.
• Deescalate difficult client interactions professionally.
• Coordinate with Scheduling Manager to obtain service agreements.
• Collaborate with cross-functional teams to meet client needs.
• Commit to regular 9a-6p PST work hours.

Skills

Detail-oriented

Excellent communication

Integrity

Fast learner

Time management

Prioritization

Listening skills

Tools

Google Workspace

Slack

Job description

Steno is seeking a Senior Scheduler in a remote role to support Account Managers with scheduling, client communication, and exhibits coordination. The position emphasizes attention to detail, confidentiality, and a proactive, service-oriented mindset.

The role requires 1+ years in administrative coordination within legal services and comfort with Google Workspace and Slack. A flexible PTO policy and equity options accompany a comprehensive benefits package.