Remote Operations Associate — Process Improvement & Analytics

Advocate Health; Austin (TX); Remote; USD 39,000 - 59,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Educational assistance

Job summary

Advocate Health is hiring for a fully remote role within the Enterprise Corporate - Charlotte Accounting team. The position covers data analysis, time studies, and process workflow development across multiple projects, with travel to facilities as needed.

Qualified candidates have an Associate degree and 2 years of practice operations experience or 4 years of related clerical/clinical experience. Epic Workqueue or Epic backend familiarity is preferred, with strong attention to detail and

Qualifications

• Collects, reviews, and analyzes data related to assigned projects.
• Conducts time studies for various process improvement activities and compares performance prior to process changes and post implementation.
• Acts as a subject matter expert on certain aspects of practice operations as defined above in development of process workflows.
• Documents process workflows, develops job aids, documents process changes and publishes documents in an organized, disciplined format.

Responsibilities

• Uses critical thinking to evaluate readiness for change and aids the change management process.
• Manages several projects simultaneously.
• Trains teammates on operational systems and new functionality.
• Interacts with providers, team members, and practice managers to implement organizational goals.
• Travel to other facilities in teammate's vehicle is required.

Skills

Data analysis

Time studies

Process workflows

Change management

Project management

Training teammates

Education

Associates Degree

Tools

Epic Workqueue

Epic backend

Job description

Advocate Health is hiring for a fully remote role within the Enterprise Corporate - Charlotte Accounting team. The position covers data analysis, time studies, and process workflow development across multiple projects, with travel to facilities as needed.

Qualified candidates have an Associate degree and 2 years of practice operations experience or 4 years of related clerical/clinical experience. Epic Workqueue or Epic backend familiarity is preferred, with strong attention to detail and