Remote Operations Associate II - Process & Change Lead

Advocate Health; Louisiana; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Flexible Spending Accounts

Retirement plan with employer match

Job summary

Advocate Health is seeking a fully remote accounting professional for the Enterprise Corporate - Charlotte team. The role supports multiple projects, data analysis, and change management across practice operations while coordinating with field facilities.

The position requires Epic Workqueue or Epic backend experience, about 2 years of operations or 4 years related clerical/clinical experience, and occasional travel to facilities.

Qualifications

• ~2 years practice operations experience or 4 years related clerical or clinical practice experience required.
• Epic Workqueue experience or Epic backend experience.
• Travel to other facilities and practices in teammate's vehicle is required.

Responsibilities

• Collects, reviews, and analyzes data related to assigned projects.
• Conducts time studies for various process improvement activities and compares performance prior to process changes and post implementation.
• Acts as a subject matter expert on certain aspects of practice operations as defined above in development of process workflows.
• Documents process workflows, develops job aids, documents process changes and publishes documents in an organized, disciplined format.
• Uses critical thinking skills to evaluate the current readiness for change and works to facilitate the change management process for all process and workflow changes for internal customers.
• Manages several projects at the same time.
• Trains teammates on various operational systems and/or new functionality through implementations as necessary.

Skills

Time management

Tools

Epic Workqueue

Epic backend

Job description

Advocate Health is seeking a fully remote accounting professional for the Enterprise Corporate - Charlotte team. The role supports multiple projects, data analysis, and change management across practice operations while coordinating with field facilities.

The position requires Epic Workqueue or Epic backend experience, about 2 years of operations or 4 years related clerical/clinical experience, and occasional travel to facilities.