Remote Operations Associate II - Improvement & Analytics

Advocate Health; Montgomery (AL); Remote; USD 39,000 - 59,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision

Paid Time Off

Retirement plan with employer match

Educational assistance

Parental leave

Flexible spending accounts

Job summary

Advocate Health is seeking a remotely-based Operations Analyst to support data collection, analysis, and workflow improvements across multiple projects. You will conduct time studies and verify performance changes, acting as a subject matter expert for practice operations and documenting processes for internal customers.

With an Associates Degree and 2 years of related experience, you will contribute to change management and cross-team collaboration, while training teammates on new systems and

Qualifications

• Associates Degree required.
• 2 years practice operations or 4 years related clerical/clinical experience required.
• Epic Workqueue or Epic backend experience preferred.

Responsibilities

• Collects, reviews, and analyzes data for assigned projects.
• Performs time studies for process improvements and compares performance pre/post changes.
• Supports change management for process and workflow updates for internal customers.
• Manages multiple projects concurrently.
• Trains teammates on operational systems and new functionality.

Skills

Time management

Written communication

Verbal communication

Attention to detail

Project coordination

Education

Associates Degree

Tools

Epic Workqueue

Epic backend

Job description

Advocate Health is seeking a remotely-based Operations Analyst to support data collection, analysis, and workflow improvements across multiple projects. You will conduct time studies and verify performance changes, acting as a subject matter expert for practice operations and documenting processes for internal customers.

With an Associates Degree and 2 years of related experience, you will contribute to change management and cross-team collaboration, while training teammates on new systems and