Remote Operations Analyst - SOPs & Analytics

Talanto; Northern (KY); Hybrid; USD 46,000 - 74,000; Full time

Benefits offered by this job

Medical, dental, life, vision

401(k), Employee Stock Purchase Plan

Paid time off and tuition Reimb.

Discounts on Stanley Black & Decker be

Job summary

Stanley Black & Decker is seeking an Operations Analyst to join our Product Service Division as a remote teammate in Maryland. You will design SOPs to boost productivity, support project planning, and deliver training while refining workflows for better decision-making across the division.

The role demands 3–5 years in customer service or operations, strong communication, advanced MS Office skills (PowerPoint, Excel, Word), and experience with Power BI.

Qualifications

• 3–5 years of experience in customer service or operations roles.
• Excellent verbal and written communication skills, with the ability to lead meetings and deliver presentations.
• Advanced proficiency in Microsoft Excel, Word, and PowerPoint; experience with Power BI.
• Experience with SAP/TCIC systems.
• Strong analytical skills to identify process gaps and drive improvements.
• Willingness to travel up to 20% as required.

Responsibilities

• Designing and implementing SOPs to improve productivity across the division.
• Supporting the planning and execution of projects and strategic initiatives.
• Delivering training and guidance to team members on operational processes and best practices.
• Developing and maintaining efficient workflows to support operational outcomes and informed decision-making.
• Enhancing internal and partner training programs by refining procedures, tools, and best practices.
• Conducting financial analysis and preparing regular reports.
• Managing and optimizing order processing and fulfillment.

Skills

Customer/Operations experience

Communication skills

MS Office (Excel/Word/PowerPoint)

Power BI

SAP/TCIC systems

Analytical skills

Willingness to travel up to 20%

Tools

Power BI

SAP/TCIC

Job description

Stanley Black & Decker is seeking an Operations Analyst to join our Product Service Division as a remote teammate in Maryland. You will design SOPs to boost productivity, support project planning, and deliver training while refining workflows for better decision-making across the division.

The role demands 3–5 years in customer service or operations, strong communication, advanced MS Office skills (PowerPoint, Excel, Word), and experience with Power BI.