Operations & Process Improvement Analyst

Stanley Black & Decker; United States; On-site; USD 46,000 - 74,000; Full time

Benefits offered by this job

Medical, dental, life, vision

401(k) plan

Employee Stock Purchase Plan

Tuition reimbursement

Tool discounts

Job summary

Stanley Black & Decker in Maryland, USA is seeking an Operations Analyst to design SOPs, support project execution, and optimize workflows across the division.

The ideal candidate has 3–5 years in customer service or operations, strong Excel/PowerPoint/Word skills, experience with Power BI and SAP/TCIC, and willingness to travel up to 20%.

This role offers a competitive salary and comprehensive benefits, with opportunities to influence processes, training programs, and data-driven decision making.

Qualifications

• 3–5 years of experience in customer service or operations roles.
• Excellent verbal and written communication skills, with the ability to lead meetings and deliver presentations.
• Advanced proficiency in Microsoft Excel, Word and PowerPoint; experience with Power BI.
• Experience with SAP/TCIC systems.
• Strong analytical skills to identify process gaps and drive improvements.
• Willingness to travel up to 20% as required.

Responsibilities

• Design SOPs to improve productivity across the division.
• Support planning and execution of projects and strategic initiatives.
• Deliver training and guidance on operational processes and best practices.
• Develop and maintain efficient workflows to support operational outcomes and informed decision-making.
• Enhance internal and partner training programs by refining procedures, tools, and best practices.
• Conduct financial analysis and prepare regular reports.
• Manage and optimize order processing and fulfillment.

Skills

Excel

PowerPoint

Word

Power BI

Communication

Analytical skills

Leadership

Power BI experience

Tools

SAP/TCIC

Job description

Stanley Black & Decker in Maryland, USA is seeking an Operations Analyst to design SOPs, support project execution, and optimize workflows across the division.

The ideal candidate has 3–5 years in customer service or operations, strong Excel/PowerPoint/Word skills, experience with Power BI and SAP/TCIC, and willingness to travel up to 20%.

This role offers a competitive salary and comprehensive benefits, with opportunities to influence processes, training programs, and data-driven decision making.