Remote Operational Key Account Manager, GCM

DSV Air & Sea Inc.; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

DSV Air & Sea Inc. is seeking an Operational Key Account Manager in Austin, Texas. This role involves managing key accounts and acting as a strategic partner between clients and operations. The ideal candidate will have a business degree, 10+ years in a relevant role, and experience in third-party logistics.

You will be responsible for building long-term relationships with customers, ensuring compliance with service-level agreements, and collaborating with cross-functional teams to deliver improved operational efficiencies.

Qualifications

• 10+ years’ experience in strategy, tactics, development, and facilitation.
• International management experience preferred.
• Operations management background with third-party logistics experience is preferred.

Responsibilities

• Form strategic partnerships with regional leadership teams.
• Act as primary POC for operational customer requests.
• Generate and deliver reports on operational KPIs.
• Collaborate closely with cross‑functional teams.

Skills

Fluent in English

Strong knowledge of Microsoft Office

Excellent verbal, written and visual communication skills

Strong communication and interpersonal skills

Good mathematical skills

Education

Business degree

Master’s degree

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

DSV Air & Sea Inc. is seeking an Operational Key Account Manager in Austin, Texas. This role involves managing key accounts and acting as a strategic partner between clients and operations. The ideal candidate will have a business degree, 10+ years in a relevant role, and experience in third-party logistics.

You will be responsible for building long-term relationships with customers, ensuring compliance with service-level agreements, and collaborating with cross-functional teams to deliver improved operational efficiencies.