Remote & Onsite IT Help Desk Specialist

Lawelawe Technology Services

Alexandria (VA)

On-site

USD 55,000 - 85,000

Full time

14 days+

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Benefits offered by this job

Medical benefits

Dental & vision

401k with match

PTO

Remote/Hybrid/Onsite

Career development

Job summary

Lawelawe Technology Services in Virginia is hiring an on-site IT Support Specialist to install, configure, and update hardware and software for end users, respond to support tickets, and maintain accurate IT asset lifecycle records.

You will troubleshoot software, hardware, networking, and VPN issues, provide desk-side support, coordinate with IT teams, and document solutions. A Bachelor's degree and 3–5 years of end-user support experience, along with US citizenship, are required.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field.
3–5 years of experience providing end-user technical support.
Proficiency in operating systems (Windows/macOS), hardware (laptops, desktops, printers), and common applications.
Strong experience using help desk ticketing systems and remote support tools.
Familiarity with inventory management best practices and tools.
Ability to work independently and provide desk-side support in an on-site environment.
Excellent interpersonal, communication, and customer service skills.
Must be a US citizen--verification required.

Responsibilities

Install, configure, and update hardware and software for end users.
Respond to user support tickets and resolve issues related to software, hardware, networking, and system access.
Perform desk-side support and coordinate with internal/external IT teams as needed.
Monitor and manage IT inventory, ensuring proper lifecycle management and usage tracking.
Provide informal user training and troubleshooting tips to improve end-user experience.
Support and troubleshoot local network issues, including VPN and wireless connections.
Maintain accurate technical documentation, including FAQs and support procedures.
Manage and update help desk tickets in the organization’s ticketing system.
Conduct regular physical and system-based inventory audits.
Coordinate with vendors for hardware repair and warranty services.
Maintain a spare parts inventory to support mission-critical hardware availability.
Communicate status updates effectively with users and IT team leadership.
Perform other IT-related duties as required to support overall mission objectives