Senior Help Desk

CSI Companies; Winchester (VA); On-site; USD 42,000 - 65,000; Full time

Job summary

CSI Companies in Winchester, VA is seeking a Desktop Support Technician to provide hands-on end-user support, troubleshooting hardware, software, and basic network issues in a fast-paced environment. The role includes deploying and maintaining PCs and mobile devices, supporting Windows OS and Microsoft Office, and resolving connectivity problems such as VPN and Wi-Fi.

Ideal candidates have 3–5 years of desktop support experience, familiarity with ticketing systems like ServiceNow or Jira, and

Qualifications

• 3–5 years of Desktop Support, Help Desk, or IT Support experience.
• Strong troubleshooting skills for hardware, software, and operating systems.
• Basic networking knowledge, including TCP/IP, DNS, DHCP, VPN, and wireless connectivity.

Responsibilities

• Provide desktop and laptop support for end users.
• Troubleshoot and resolve hardware, software, printer, and peripheral issues.
• Install, configure, and maintain PCs, laptops, mobile devices, and related equipment.
• Support Windows operating systems, Microsoft Office applications, and standard business software.
• Diagnose and resolve basic network connectivity issues, including Wi‑Fi, VPN, and LAN troubleshooting.

Skills

Desktop Support

Troubleshooting

Windows OS

Networking basics

Tools

ServiceNow

Jira

Job description

Location: Winchester, VA (Onsite)

Position Overview

We are seeking a motivated and self-driven Desktop Support Technician to provide hands‑on technical support for end users in a fast‑paced environment. This individual will be responsible for troubleshooting hardware, software, and basic network issues while delivering excellent customer service. The ideal candidate is a self‑starter who can work independently and has strong problem‑solving skills.

Responsibilities

• Provide desktop and laptop support for end users.
• Troubleshoot and resolve hardware, software, printer, and peripheral issues.
• Install, configure, and maintain PCs, laptops, mobile devices, and related equipment.
• Support Windows operating systems, Microsoft Office applications, and standard business software.
• Diagnose and resolve basic network connectivity issues, including Wi‑Fi, VPN, and LAN troubleshooting.

Required Qualifications

• 3–5 years of Desktop Support, Help Desk, or IT Support experience.
• Strong troubleshooting skills for hardware, software, and operating systems.
• Basic networking knowledge, including TCP/IP, DNS, DHCP, VPN, and wireless connectivity.

Preferred Qualifications

• Experience with Active Directory and user account management.
• Experience with ticketing systems such as ServiceNow, Jira, or similar platforms.
• CompTIA A+, Network+, or similar certification preferred.