Remote One-Stop Enrollment Counselor II

NMSU; New Mexico; Remote; USD 40,000 - 48,000; Full time

Job summary

New Mexico State University Global Campus seeks a One Stop Counselor II to serve as a primary contact between SSEM and NM Online Hub. This role will guide prospective and current students through the enrollment process, with cross-training to assist Admissions, Financial Aid, and Student Records.

Work Location: Fully remote; NM residents preferred but not required. Occasional in-state travel and in-person events may be required. Reliable internet and dedicated workspace are essential.

Qualifications

• Associate's or Bachelor's degree with several years of relevant experience in enrollment or student services.
• Experience handling admissions, financial aid, and advising tasks is preferred.
• Demonstrated ability to manage complex processes and communicate clearly.

Responsibilities

• Provide enrollment management support from inquiry to admission and beyond.
• Deliver proactive outreach and guidance on applications and documentation.
• Troubleshoot issues with admissions, financial aid, and advising teams.
• Document student progression in CRM systems and ensure FERPA compliance.
• Assist with training and onboarding of new staff and participate in events.

Skills

Communication

FERPA compliance

Team coordination

Education

Associate's Degree + 4 years experience

Bachelor's degree + 2 years experience

Tools

CRM systems

Job description

New Mexico State University Global Campus seeks a One Stop Counselor II to serve as a primary contact between SSEM and NM Online Hub. This role will guide prospective and current students through the enrollment process, with cross-training to assist Admissions, Financial Aid, and Student Records.

Work Location: Fully remote; NM residents preferred but not required. Occasional in-state travel and in-person events may be required. Reliable internet and dedicated workspace are essential.