Remote Enrollment Counselor II

New Mexico State University; United States; Remote; USD 40,000 - 48,000; Full time

Job summary

New Mexico State University is seeking a One-Stop Counselor II to guide prospective students through the enrollment funnel from inquiry to admission for the NM Online Hub at the Global Campus, using proactive outreach, application support, and coordination with admissions, financial aid, and advising teams. Fully remote with a dedicated workspace; NM residents preferred.

Occasional in-state travel and in-person events may be required.

Qualifications

• Guides students through enrollment from inquiry to admission.
• Provides proactive outreach and application support.
• Coordinates with admissions, financial aid and advising teams.
• Interprets policies and communicates deadlines clearly.

Responsibilities

• Manage a pipeline of prospective students through admission.
• Deliver guidance on application requirements and next steps.
• Troubleshoot application/documentation issues with teams.
• Document student progression in CRM systems.
• Support recruitment events and onboarding activities.
• Ensure FERPA compliance and process improvements.

Skills

Outreach to students

CRM proficiency

Interpersonal skills

Policy interpretation

Education

Associate's degree + 4 years experience

Bachelor's degree + 2 years experience

Tools

CRM systems

Job description

New Mexico State University is seeking a One-Stop Counselor II to guide prospective students through the enrollment funnel from inquiry to admission for the NM Online Hub at the Global Campus, using proactive outreach, application support, and coordination with admissions, financial aid, and advising teams. Fully remote with a dedicated workspace; NM residents preferred.

Occasional in-state travel and in-person events may be required.