Remote Enrollment Success Counselor II

New Mexico State University; New Mexico; Remote; USD 40,000 - 48,000; Full time

Job summary

New Mexico State University Global Campus seeks an experienced One-Stop Counselor II to serve as a primary contact for prospective and current students, cross-trained across Admissions, Financial Aid, Student Records, and more. This fully remote role supports NM Online Hub initiatives, with a work schedule of M-F, 8‑5 and opportunities to contribute to student success.

Ideal candidates have an Associate’s or Bachelor’s degree with relevant experience and are comfortable navigating enrollment

Qualifications

• Associate's or Bachelor's degree with required experience in enrollment management.
• Experience in admissions or student services is preferred.
• Familiarity with FERPA and university policies required.

Responsibilities

• Manage a pipeline of prospective students through admission with proactive outreach.
• Provide guidance on application completion, requirements and next steps.
• Troubleshoot application, documentation, and system issues with cross‑functional teams.
• Monitor and document student progression in CRM for tracking and reporting.
• Communicate policies, deadlines, and processes clearly to students and stakeholders.
• Identify barriers impacting conversion and student experience.
• Support recruitment initiatives and virtual events.
• Assist with onboarding of new team members as needed.
• Ensure FERPA compliance and adherence to institutional policies.
• Contribute to continuous improvement of enrollment processes and team success.

Skills

Enrollment management

CRM systems

Outreach

Student guidance

FERPA compliance

Education

Associate's Degree + 4 years relevant experience

Bachelor's degree + 2 years relevant experience

Tools

CRM systems

Enrollment software

Job description

New Mexico State University Global Campus seeks an experienced One-Stop Counselor II to serve as a primary contact for prospective and current students, cross-trained across Admissions, Financial Aid, Student Records, and more. This fully remote role supports NM Online Hub initiatives, with a work schedule of M-F, 8‑5 and opportunities to contribute to student success.

Ideal candidates have an Associate’s or Bachelor’s degree with relevant experience and are comfortable navigating enrollment