One-Stop Counselor II

NMSU; New Mexico; Remote; USD 40,000 - 48,000; Full time

Job summary

New Mexico State University Global Campus seeks a One Stop Counselor II to serve as a primary contact between SSEM and NM Online Hub. This role will guide prospective and current students through the enrollment process, with cross-training to assist Admissions, Financial Aid, and Student Records.

Work Location: Fully remote; NM residents preferred but not required. Occasional in-state travel and in-person events may be required. Reliable internet and dedicated workspace are essential.

Qualifications

• Associate's or Bachelor's degree with several years of relevant experience in enrollment or student services.
• Experience handling admissions, financial aid, and advising tasks is preferred.
• Demonstrated ability to manage complex processes and communicate clearly.

Responsibilities

• Provide enrollment management support from inquiry to admission and beyond.
• Deliver proactive outreach and guidance on applications and documentation.
• Troubleshoot issues with admissions, financial aid, and advising teams.
• Document student progression in CRM systems and ensure FERPA compliance.
• Assist with training and onboarding of new staff and participate in events.

Skills

Communication

FERPA compliance

Team coordination

Education

Associate's Degree + 4 years experience

Bachelor's degree + 2 years experience

Tools

CRM systems

Job description

Department Contact:Andrew Sedillo, [e-mail]

Internal or External Search:External - Open to all applicants

Advertising Summary:New Mexico State University’s Global Campus seeks a One Stop Counselor II to serve as a primary point of contact between SSEM and NMSU Global Campus. This individual will be cross trained to assist with Admissions, Financial Aid, Student Records, Accounts Receivable, and other services for prospective and current Global and Traditional Campus students and community members.

Work Location: Fully remote. New Mexico residents are preferred but not required. Occasional in-state travel and in-person event participation may be required. A dedicated workspace and reliable high-speed internet are required. This position is not eligible for employment in CA, CO, IN, NJ, NY, OH, OR, PA, WA, or MN.

Funding Contingency: Employment is contingent upon the availability and continuation of state funding for the NM Online Hub initiative and applicable budgetary approvals.

Position Details

PositionTitle: One-Stop Counselor II

College/Division: NMSU Global Campus

Department: 960002-NM ONLINE HUB

Location: Remote

Offsite Location (if applicable):

Target Hourly/Salary Rate: 43,908.80; Commensurate with qualifications

Appointment Full-time Equivalency: 1.0

FLSA Status:Exempt

Bargaining Unit Announcement: This is NOT a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).

Contingent Upon Funding:Contingent upon funding

Standard Work Schedule:Standard (M-F, 8-5)

If Not a Standard Work Schedule:

Job Duties and Responsibilities: SUMMARY:

Provides comprehensive support for enrollment management activities within the online hub, actively managing prospective students through the enrollment funnel from inquiry to admission. Executes proactive outreach, application support, and cross-functional coordination to improve conversion and ensure a seamless, student-centered experience. Funding Contingency: Employment is contingent upon the availability and continuation of state funding for the NM Online Hub initiative and applicable budgetary approvals.

• Manage a pipeline of prospective students, providing proactive outreach and consistent follow-up through admission.
• Deliver individualized guidance on application completion, requirements, and next steps.
• Troubleshoot application, documentation, and system-related issues in collaboration with admissions, financial aid, and advising teams.
• Monitor and document student progression in CRM systems to support tracking and reporting.
• Interpret and communicate policies, procedures, and deadlines clearly to students and stakeholders.
• Identify and escalation barriers impacting conversion and student experience.
• Support recruitment initiatives, virtual events, and onboarding activities.
• Assist with training and onboarding of new team members as needed.
• Ensure compliance with FERPA and institutional policies.
• Contribute to continuous improvement of enrollment processes and overall team success.
• Contribute to the overall success of the online hub by performing related duties as assigned.

Qualifications

Required Education and Experience:Associate's Degree + 4 years of relevant experience or a Bachelor's degree + 2 years of relevant experience.

Equivalent Qualifications:

Preferred Qualifications:

Special Certification/Licensure:

Working Conditions and Physical Effort

Environment:Work is normally performed in a typical interior/office work environment.

Physical Effort:No or very limited physical effort required.

Lifting Requirements:Requires handling of average-weight objects up to 10 pounds or some standing or walking.

Risk:No or very limited exposure to physical risk.