One-Stop Counselor II

New Mexico State University; New Mexico; À distance; USD 40 000 - 48 000; Plein temps

Résumé du poste

New Mexico State University Global Campus seeks an experienced One-Stop Counselor II to serve as a primary contact for prospective and current students, cross-trained across Admissions, Financial Aid, Student Records, and more. This fully remote role supports NM Online Hub initiatives, with a work schedule of M-F, 8‑5 and opportunities to contribute to student success.

Ideal candidates have an Associate’s or Bachelor’s degree with relevant experience and are comfortable navigating enrollment

Qualifications

• Associate's or Bachelor's degree with required experience in enrollment management.
• Experience in admissions or student services is preferred.
• Familiarity with FERPA and university policies required.

Responsabilités

• Manage a pipeline of prospective students through admission with proactive outreach.
• Provide guidance on application completion, requirements and next steps.
• Troubleshoot application, documentation, and system issues with cross‑functional teams.
• Monitor and document student progression in CRM for tracking and reporting.
• Communicate policies, deadlines, and processes clearly to students and stakeholders.
• Identify barriers impacting conversion and student experience.
• Support recruitment initiatives and virtual events.
• Assist with onboarding of new team members as needed.
• Ensure FERPA compliance and adherence to institutional policies.
• Contribute to continuous improvement of enrollment processes and team success.

Connaissances

Enrollment management

CRM systems

Outreach

Student guidance

FERPA compliance

Formation

Associate's Degree + 4 years relevant experience

Bachelor's degree + 2 years relevant experience

Outils

CRM systems

Enrollment software

Description du poste

• Remote Locations, New Mexico, United States
• Staff
• Full-time
• Closing at: Nov 20 2026 - 23:55 MST

Department Contact

Andrew Sedillo, [e-mail]

Internal or External Search

External - Open to all applicants

Advertising Summary

New Mexico State University’s Global Campus seeks a One Stop Counselor II to serve as a primary point of contact between SSEM and NMSU Global Campus. This individual will be cross trained to assist with Admissions, Financial Aid, Student Records, Accounts Receivable, and other services for prospective and current Global and Traditional Campus students and community members.

Work Location: Fully remote. New Mexico residents are preferred but not required. Occasional in-state travel and in-person event participation may be required. A dedicated workspace and reliable high-speed internet are required. This position is not eligible for employment in CA, CO, IN, NJ, NY, OH, OR, PA, WA, or MN.

Funding Contingency: Employment is contingent upon the availability and continuation of state funding for the NM Online Hub initiative and applicable budgetary approvals.

Position Details

Position Title

One-Stop Counselor II

College/Division

NMSU Global Campus

Department

960002-NM ONLINE HUB

Location

Remote

Target Hourly/Salary Rate

43,908.80; Commensurate with qualifications

Appointment Full-time Equivalency

1.0

FLSA Status

Exempt

Bargaining Unit Announcement

This is NOT a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).

Contingent Upon Funding

Contingent upon funding

Standard Work Schedule

Standard (M-F, 8-5)

Job Duties and Responsibilities

SUMMARY:
Provides comprehensive support for enrollment management activities within the online hub, actively managing prospective students through the enrollment funnel from inquiry to admission. Executes proactive outreach, application support, and cross-functional coordination to improve conversion and ensure a seamless, student-centered experience. Funding Contingency: Employment is contingent upon the availability and continuation of state funding for the NM Online Hub initiative and applicable budgetary approvals.

Duties & Responsibilities

• Manage a pipeline of prospective students, providing proactive outreach and consistent follow-up through admission.
• Deliver individualized guidance on application completion, requirements, and next steps.
• Troubleshoot application, documentation, and system-related issues in collaboration with admissions, financial aid, and advising teams.
• Monitor and document student progression in CRM systems to support tracking and reporting.
• Interpret and communicate policies, procedures, and deadlines clearly to students and stakeholders.
• Identify and elevate barriers impacting conversion and student experience.
• Support recruitment initiatives, virtual events, and onboarding activities.
• Assist with training and onboarding of new team members as needed.
• Ensure compliance with FERPA and institutional policies.
• Contribute to continuous improvement of enrollment processes and overall team success.

Contribute to the overall success of the online hub by performing related duties as assigned.

Qualifications

Required Education and Experience

Associate's Degree + 4 years of relevant experience or a Bachelor's degree + 2 years of relevant experience.

Environment

Work is normally performed in a typical interior/office work environment.

Physical Effort

No or very limited physical effort required.

Lifting Requirements

Requires handling of average-weight objects up to 10 pounds or some standing or walking.

Risk

No or very limited exposure to physical risk.

Recruitment Summary

We are New Mexico’s land-grant institution and a comprehensive research university dedicated to teaching, research public service and outreach at all levels. NMSU is a welcoming community of talented faculty, staff and students who are working together to make a difference. We are a NASA Space Grant College, a Hispanic-serving institution (HSI), a minority-serving institution (MSI) and home to the first Honors College in New Mexico. We offer an accessible education that shapes bright futures.

NMSU provides learning opportunities to a diverse population of students and community members at four campuses, Cooperative Extension offices located in each of New Mexico’s 33 counties, 12 research and science centers, and through distance education.

NMSU Global Campus

Since 1888, NMSU has proudly embodied this tradition, building relationships that last a lifetime while serving students who want to earn their degree and grow in their field. Today, NMSU Global Campus provides flexible, career-focused online education that helps our students transform their lives – and the lives of the people they love – through over 70 degree and certificate programs, skill-building microlearning courses, and career and talent development.

NMSU Main Campus

Located in Las Cruces, NM, New Mexico State University's 900-acre main campus is located at the crossroads of I-10 and I-25 in the Southwestern United States. As a thriving center of higher education, deeply rooted in the regional tradition, its role as a comprehensive university is recognized throughout the state.

Doña Ana Community College

Founded in 1973 in collaboration with local school districts to support occupational education, DACC is now a leading community college that provides transformative educational opportunities that meet the workforce needs of Doña Ana County. With a focus on access, innovation and excellence, DACC offers over ninety degrees and certificates, adult education, specialized workforce training, and small business assistance.

Alamogordo Campus

Established in 1958 to serve the needs of the airmen and families stationed at Holloman Air Force Base located only 10 miles west of Alamogordo, NMSUA is a community college with a long history of excellence that is supported by a caring community of hard-working students and dedicated faculty and staff. The campus is situated “on the hill” above Alamogordo and provides inspiring views of the city and the Tularosa Basin, offering the perfect venue for creative and motivated learning.

Grants Campus

NMSU Grants was established as a branch of New Mexico State University in 1968 through the cooperative efforts of New Mexico State University and Grants Municipal Schools. As a two-year branch community college, NMSU Grants serves the local communities in Cibola and McKinley counties, including the Pueblos of Acoma, Laguna, and Zuni, as well as Tohajiilee, San Mateo, San Rafael, Cubero, the City of Grants, and the Village of Milan.

Special Instructions to Applicants

The electronic application is the *official* document that will be used to qualify applicants. Paper/email documents will not be accepted. Required documents must be attached to this application.

EEO Statement

New Mexico State University does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, marital status, disability, genetic information, age, military service, or other non-merit factor.

Requesting an Accommodation

Individuals with disabilities are encouraged to apply. In compliance with the Americans with Disabilities Act (ADA), the Rehabilitation Act of 1973, and New Mexico State University policy, if you have a disability and would like to request an accommodation in order to apply, interview, or complete onboarding for a position with New Mexico State University, or if you cannot use the online application system, please visit our Accessibility & Accommodations page to initiate an accommodation request