One-Stop Counselor II

New Mexico State University; United States; Remote; USD 40,000 - 48,000; Full time

Job summary

New Mexico State University is seeking a One-Stop Counselor II to guide prospective students through the enrollment funnel from inquiry to admission for the NM Online Hub at the Global Campus, using proactive outreach, application support, and coordination with admissions, financial aid, and advising teams. Fully remote with a dedicated workspace; NM residents preferred.

Occasional in-state travel and in-person events may be required.

Qualifications

• Guides students through enrollment from inquiry to admission.
• Provides proactive outreach and application support.
• Coordinates with admissions, financial aid and advising teams.
• Interprets policies and communicates deadlines clearly.

Responsibilities

• Manage a pipeline of prospective students through admission.
• Deliver guidance on application requirements and next steps.
• Troubleshoot application/documentation issues with teams.
• Document student progression in CRM systems.
• Support recruitment events and onboarding activities.
• Ensure FERPA compliance and process improvements.

Skills

Outreach to students

CRM proficiency

Interpersonal skills

Policy interpretation

Education

Associate's degree + 4 years experience

Bachelor's degree + 2 years experience

Tools

CRM systems

Job description

New Mexico State University is hiring a One-Stop Counselor II. The role guides prospective students through the enrollment funnel from inquiry to admission for the NM Online Hub at NMSU's Global Campus, using proactive outreach, application support, and coordination with admissions, financial aid, and advising teams. The counselor is also cross‑trained to help students and community members with admissions, financial aid, student records, and accounts receivable.

Highlights

• Manage a pipeline of prospective students, providing proactive outreach and consistent follow-up through admission.
• Deliver individualized guidance on application completion, requirements, and next steps.
• Troubleshoot application, documentation, and system‑related issues in collaboration with admissions, financial aid, and advising teams.
• Monitor and document student progression in CRM systems to support tracking and reporting.
• Interpret and communicate policies, procedures, and deadlines clearly to students and stakeholders, and identify and expose barriers affecting conversion and the student experience.
• Support recruitment initiatives, virtual events, and onboarding activities, and help train and onboard new team members.
• Ensure compliance with FERPA and institutional policies while contributing to continuous improvement of enrollment processes.
• Associate's degree plus 4 years of relevant experience or a Bachelor's degree plus 2 years of relevant experience is required.
• Fully remote, with a dedicated workspace and reliable high-speed internet required; New Mexico residents are preferred, occasional in‑state travel and in‑person events may be required, and the position is not eligible for employment in CA, CO, IN, NJ, NY, OH, OR, PA, WA, or MN.
• Full-time position on a standard Monday through Friday, 8 to 5 schedule with a target salary of $43,908.80, commensurate with qualifications, contingent on continued state funding for the NM Online Hub.