Remote Oncology Access Manager

GlaxoSmithKline; Salt Lake City (UT); Remote; USD 167,000 - 279,000; Full time

Job summary

GlaxoSmithKline is seeking a Patient Access Manager (PAM) to serve as field-based SPOC for oncology patients, guiding onboarding, access, and ongoing support across the portfolio. You will partner with providers, patients, and caregivers to navigate coverage, reimbursement, and program services while maintaining HIPAA compliance.

Travel up to 20% is expected; a Bachelor's degree and 3+ years in field reimbursement or hub case management are required; this role includes remote options within the

Qualifications

• Bachelor's degree.
• 3+ years of experience in field reimbursement, hub case management, patient experience programs, helping patients and providers navigate insurance verification, prior authorization requirements, and access criteria.

Responsibilities

• Serve as the point of contact for patients, caregivers, and HCP office staff, providing approved information and education on oncology-specific care, including benefit discussions, product and disease-state per the PI, and program-specific resources.
• Conduct welcome calls and ongoing journey touchpoints, speaking to the end-to-end patient experience within program specifics and using approved call guides, FAQs, and the Prescribing Information.
• Support patient enrolment in GSK services, including PAP, and guide patients and offices through enrolment requirements, missing information, and consent capture.
• Provide program-specific treatment education via approved call guides, offering the ISI and PI whenever product education is delivered.
• Educate patients on coverage outcomes, cost-sharing, and financial assistance options, including publicly available information on alternate coverage and independent foundations within program rules.

Skills

Travel up to 20%

Driver's license

Education

Bachelor's degree

Job description

GlaxoSmithKline is seeking a Patient Access Manager (PAM) to serve as field-based SPOC for oncology patients, guiding onboarding, access, and ongoing support across the portfolio. You will partner with providers, patients, and caregivers to navigate coverage, reimbursement, and program services while maintaining HIPAA compliance.

Travel up to 20% is expected; a Bachelor's degree and 3+ years in field reimbursement or hub case management are required; this role includes remote options within the