Remote Onboarding Technician: AI-Driven Support

United States Digital Space LLC; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Career development

Wellness program

Job summary

the company is seeking an Onboarding Technician to guide new customers through setup, configuration, and adoption of the platform. The role blends customer support, technical setup, and product training to ensure a seamless onboarding experience.

Key responsibilities include assisting with account setup, configuring devices and calls, and delivering training. This remote role requires English proficiency and availability for U.S.

Qualifications

• Proficient English (written and verbal communication).
• Experience in a customer-facing or support role.
• Strong problem-solving and troubleshooting skills.
• Ability to work evening/night shifts aligned to U.S. business hours (Mon–Fri 4:00 pm – 3:00 am).
• Attention to detail and time management.

Responsibilities

• Assist customers with initial account setup via phone and screen share.
• Guide customers through login, configuration, and product functionality.
• Configure accounts, call flows, and devices with accuracy and attention to detail.
• Perform network checks and basic troubleshooting.
• Test configurations to ensure successful implementation.
• Deliver customer training on features and product usage.
• Meet daily productivity and performance metrics (appointments, call handling, completion rates).
• Handle inbound onboarding calls and scheduled appointments.
• Cross-functional collaboration with Sales, Product Support, CRM, and other internal groups.

Skills

Customer support

Technical configuration

Troubleshooting

Communication

Time management

Attention to detail

CRM tools

Tools

CRM tools

Job description

the company is seeking an Onboarding Technician to guide new customers through setup, configuration, and adoption of the platform. The role blends customer support, technical setup, and product training to ensure a seamless onboarding experience.

Key responsibilities include assisting with account setup, configuring devices and calls, and delivering training. This remote role requires English proficiency and availability for U.S.