AI-Enabled Onboarding Technician

Nextiva; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

Nextiva is seeking an Onboarding Technician to guide new customers through setup, configuration, and adoption of our platform. You will combine customer support, technical configuration, and product training to ensure a seamless onboarding experience.

Responsibilities include assisting with account setup, configuring devices and call flows, performing basic networking checks, and delivering product training while meeting daily metrics.

Qualifications

• Proficient English (written and verbal).
• Experience in a customer-facing or support role.
• Strong problem-solving and troubleshooting skills.
• Strong communication and active listening skills.
• Commitment to delivering amazing customer service.
• Attention to detail and time management.
• Basic technical aptitude (software support, device setup, networking fundamentals).
• Ability to work evening/night shifts aligned to U.S. business hours (Mon–Fri 4:00 pm – 3:00 am).

Responsibilities

• Assist customers with initial account setup via phone and screen share.
• Guide customers through login, configuration, and product functionality.
• Configure accounts, call flows, and devices with accuracy and attention to detail.
• Perform network checks and basic troubleshooting.
• Test configurations to ensure successful implementation.
• Deliver customer training on features and product usage.
• Meet daily productivity and performance metrics.

Skills

English proficiency

Customer support

Problem solving

Communication

Attention to detail

Time management

Technical aptitude

Shift flexibility

Tools

CRM tools

Microsoft Office

VoIP systems

Networking basics

AI onboarding tools

Job description

Nextiva is seeking an Onboarding Technician to guide new customers through setup, configuration, and adoption of our platform. You will combine customer support, technical configuration, and product training to ensure a seamless onboarding experience.

Responsibilities include assisting with account setup, configuring devices and call flows, performing basic networking checks, and delivering product training while meeting daily metrics.