Remote Onboarding & Support Specialist

OEConnection LLC; Northern (KY); Hybrid; USD 38,000 - 60,000; Full time

Job summary

OEConnection LLC is seeking an onboarding and customer support specialist to assist PartsTech clients via phone, email, or virtual meetings. You will deliver onboarding training and ongoing education to ensure customers adopt and use the platform effectively.

You will resolve basic product and system issues through diagnostics and clear communication, document all interactions in the CRM, and collaborate with sales to identify upgrade opportunities. A remote/hybrid environment is required.

Qualifications

• Requires high school diploma or GED.
• At least 2 years of customer service/support experience.
• Strong listening and problem solving skills.
• Ability to communicate clearly and professionally with customers.
• Comfort with remote/hybrid work environments.

Responsibilities

• Responds to incoming requests from customers for product information and support; resolves basic client issues via phone and e-mail.
• Provides onboarding training and education to customers designed to maximize engagement and drive usage of the PartsTech solution.
• Performs remote troubleshooting if needed, through diagnostic techniques and pertinent questions.
• Documents all customer interactions and related notes in the CRM, in a timely and accurate manner.
• Escalates unresolved issues through the escalation process, including providing status updates to customers.
• Utilizes opportunities to provide influential information and best practices to customers that could result in additional product sales or upgrades.

Skills

Active listening

Empathy

Problem solving

Interpersonal skills

Attention to detail

Communication (verbal/written)

Adaptability

Remote/hybrid work

Education

High school diploma or GED

Job description

OEConnection LLC is seeking an onboarding and customer support specialist to assist PartsTech clients via phone, email, or virtual meetings. You will deliver onboarding training and ongoing education to ensure customers adopt and use the platform effectively.

You will resolve basic product and system issues through diagnostics and clear communication, document all interactions in the CRM, and collaborate with sales to identify upgrade opportunities. A remote/hybrid environment is required.