Remote Customer Support Specialist

The Hiring Platform; Chattanooga (TN); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

100% remote environment

Structured onboarding

Training and continuing education

Access to online tools and resources

Ongoing team support

Job summary

The Hiring Platform is seeking a friendly Remote Customer Representative to assist customers with questions, requests, reservations, and ongoing service needs.

You will respond to inquiries through online channels, gather information, research options, assist with reservations, and provide accurate confirmations and updates.

This role emphasizes dependable, professional service and requires comfortable use of email and online platforms, with remote onboarding and ongoing training.

Qualifications

• Excellent communication and interpersonal skills.
• Customer-focused attitude and reliable work ethic.
• Strong organization and time-management abilities.
• Comfortable using email and online platforms.
• Basic computer and online research skills.
• Ability to quickly learn new systems.
• Reliable and professional demeanor.
• Customer-facing experience is helpful but not required.

Responsibilities

• Respond to customer inquiries through online communication channels.
• Gather information regarding customer needs and preferences.
• Research available services and options.
• Assist with reservation requests.
• Provide accurate confirmations and updates.
• Answer questions regarding available options.
• Maintain accurate customer records and follow up on outstanding requests.
• Provide professional and responsive customer service.

Skills

Communication skills

Customer focus

Organization

Time management

Email tools

Basic computer skills

Learning agility

Reliability

Customer-facing experience

Job description

The Hiring Platform is seeking a friendly Remote Customer Representative to assist customers with questions, requests, reservations, and ongoing service needs.

You will respond to inquiries through online channels, gather information, research options, assist with reservations, and provide accurate confirmations and updates.

This role emphasizes dependable, professional service and requires comfortable use of email and online platforms, with remote onboarding and ongoing training.