Remote Customer Success Specialist — Onboarding & Enablement

Embedded Shishya; United States; Remote; USD 52,000 - 76,000; Full time

Benefits offered by this job

Flexible working hours

Fully remote work culture

Health/fitness reimbursement

Learning & development reimbursement

Job summary

Rayyan Systems, Inc. is seeking a Customer Success Agent to join our growing team.

The ideal candidate will be passionate about empowering users, streamlining support experiences, and contributing to the foundation of our Customer Success function. This remote role supports customers through onboarding, support tickets, training webinars, and ongoing value realization, with a strong emphasis on efficiency and knowledge-sharing.

Qualifications

• 2+ years in Customer Success, Support, or SaaS roles.
• Fluency in English.
• Familiarity with Zendesk or similar support platforms.
• Experience using CRM tools (Zoho CRM is a plus).
• Ability to host and facilitate webinars or online training.
• Passion for customer education and lifecycle engagement.
• Strong documentation and knowledge-sharing mindset.
• Process-oriented with a drive to identify improvements and automation.
• A collaborative team player with a desire to help improve the customer experience.

Responsibilities

• Respond to customer inquiries via Zendesk.
• Guide customers through onboarding journeys and ensure their success.
• Prepare users for upgrades, renewals, and feature adoption milestones.
• Create and maintain knowledge base articles.
• Host webinars and training sessions to support user enablement.
• Identify and implement AI/automation tools to streamline support workflows.
• Monitor customer health, engagement, and proactively address challenges.
• Gather user feedback and collaborate with Product and Engineering.
• Contribute to building the Customer Success function and internal playbooks.

Skills

Fluent English

2+ years in CS/SaaS

Zendesk

CRM (Zoho CRM)

Webinar hosting

Documentation

Process improvement

Collaboration

Tools

Zendesk

Zoho CRM

Webinar tools

Microsoft Office 365

Job description

Rayyan Systems, Inc. is seeking a Customer Success Agent to join our growing team.

The ideal candidate will be passionate about empowering users, streamlining support experiences, and contributing to the foundation of our Customer Success function. This remote role supports customers through onboarding, support tickets, training webinars, and ongoing value realization, with a strong emphasis on efficiency and knowledge-sharing.