Hybrid/Remote Tech Support Specialist

Our Sunday Visitor, Inc.; Huntington (IN); Hybrid; USD 39,000 - 42,000; Full time

Job summary

OSV in Huntington, Indiana is seeking a Technical Support Specialist to provide front-line support for OSV electronic product offerings. You will respond to customer inquiries, diagnose issues, and guide users through resolution via phone, email, and other channels, supporting Online Giving, Websites, Church Manager, Customer Portal, and Curriculum.

The role emphasizes user training, best practices, proactive follow-up, on-call rotation, and delivering exceptional service to ensure customer

Qualifications

• Experience in customer service, technical support, or call center environment.
• General knowledge of Windows operating systems.
• Experience working in cross-platform environments (PC and Mac).
• Basic understanding of networking concepts and terminology.

Responsibilities

• Serve as primary contact for customers seeking assistance with OSV electronic products.
• Troubleshoot, research, isolate, and resolve issues in a timely manner.
• Provide training and guidance to customers on product functionality and best practices.
• Maintain knowledge of OSV electronic product offerings.
• Document customer demographics, product info, issues, and resolutions in CRM.

Skills

Strong technical aptitude

Excellent verbal and written comms

Explain technical concepts clearly

Customer service orientation

Problem-solving skills

Documentation and data entry

Education

Associate degree in IT/Business related field

Tools

Microsoft Teams

Job description

OSV in Huntington, Indiana is seeking a Technical Support Specialist to provide front-line support for OSV electronic product offerings. You will respond to customer inquiries, diagnose issues, and guide users through resolution via phone, email, and other channels, supporting Online Giving, Websites, Church Manager, Customer Portal, and Curriculum.

The role emphasizes user training, best practices, proactive follow-up, on-call rotation, and delivering exceptional service to ensure customer