Customer Experience Associate — Onsite/Hybrid

Propheticsoftware; Portland, Northern (OR, KY); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Equity in a high-growth startup

Unlimited PTO

Hybrid/Remote stipend

In-office perks

Cuddles from Olive, our in-office Dob—

Job summary

Prophetic Software is seeking an entry-level onboarding and support specialist to configure new customer accounts, coordinate multi-team onboarding, and provide first-line support via Intercom, email, and Slack. You will help maintain knowledge bases, create guides, and assist Account Managers with reports and data exports.

This role starts onsite in Portland, OR, with EST hours. Ideal candidates have 1–3 years in customer support, strong organizational and written communication skills, and

Qualifications

• 1–3 years in customer support, customer success, or related role.

Responsibilities

• Configure new customer accounts, set up user access and credentials.
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Skills

Customer support

Organizational skills

Written communication

Self-starter

Ambiguity tolerance

AI tooling

HubSpot experience

Intercom experience

Tools

HubSpot

Intercom

Notion

Slack

Job description

Prophetic Software is seeking an entry-level onboarding and support specialist to configure new customer accounts, coordinate multi-team onboarding, and provide first-line support via Intercom, email, and Slack. You will help maintain knowledge bases, create guides, and assist Account Managers with reports and data exports.

This role starts onsite in Portland, OR, with EST hours. Ideal candidates have 1–3 years in customer support, strong organizational and written communication skills, and