Remote Onboarding Specialist for Pharmacy Care

ExactCare Pharmacy; Cleveland (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

AnewHealth is seeking an Onboarding Specialist to grow its patient base across the United States by promoting medication management solutions through phone-based assessments and patient education about ExactCare services.

The Specialist will build relationships with patients and work closely with the ExactCare pharmacy team, handling data entry, follow-ups, and education while maintaining records and supporting the organization’s goals.

Qualifications

• 1+ year of pharmacy customer service experience.
• Excellent problem-solving ability.
• Excellent communication skills; oral, written, facilitation and presentation.

Responsibilities

• Conduct a health and medication review with the patient that includes a thorough review of their list of medications and administration instructions and collecting key health information.
• Responsible for accurate data entry of a patient’s prescription information to ensure the patient will receive the appropriate medications
• Responsible for achieving key performance metrics as set forth by the management team
• Create positive first impression of AnewHealth/ExactCare and the unique services we provide.
• Educate facilities, institutions and patients about ExactCare
• Manage the patient assessment process to grow business and maintain referral relationships
• Maintain accurate records and prepare reports for the consistency of information to be shared with the ExactCare team
• Call on prospective patients daily and schedule them for telephonic reviews and conduct patient follow up calls.
• Participate in daily team huddles, attend training sessions and other ad-hoc meetings as needed.
• Open lines of communication with management team
• Embody AnewHealth’s Core Values in all communications and interactions.
• Other duties as assigned.
• The above essential functions are representative of major duties of positions in this job classification.
• Specific duties and responsibilities may vary based upon departmental needs.
• Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job.

Skills

Pharmacy customer service

Excellent communication

Data entry accuracy

Team collaboration

Education

Associate’s degree in a related field, or equivalent experience

Tools

MS Office suite

Job description

AnewHealth is seeking an Onboarding Specialist to grow its patient base across the United States by promoting medication management solutions through phone-based assessments and patient education about ExactCare services.

The Specialist will build relationships with patients and work closely with the ExactCare pharmacy team, handling data entry, follow-ups, and education while maintaining records and supporting the organization’s goals.