Engagement Technician (12:30PM - 9:00PM ET)

ExactCare Pharmacy; Northern (KY); Hybrid; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Flexible spending

Company-paid life insurance & short‑/‑

401(k)

Paid Time Off

Paid holidays

Job summary

AnewHealth is seeking Pharmacy Technicians for our Patient Engagement team. This remote, phone-based role focuses on resolving inbound patient questions and coordinating with physicians and facilities to ensure high-quality care.

You will work in a closed-door environment, maintain patient records with confidentiality, and support pharmacists and other professionals to serve patients effectively.

Qualifications

• High school diploma or GED required; must be certified with PTCB or NHA and maintain current certificate.
• Must maintain a pharmacy technician registration with State Board of Pharmacy.
• 18+ years of age; prior pharmacy experience preferred.

Responsibilities

• Answer high-volume inbound calls from patients and resolve questions.
• Collect on patient balances when due.
• Maintain patient records with confidentiality.
• Serve as liaison between clinicians and other medical professionals.
• Assist pharmacists and technicians to ensure excellent patient care.
• Provide phone-based support and back-up during high volume periods.
• Adhere to state and federal regulations in all communications.

Skills

Remote/phone-based work

Independent/self-motivated

Computer skills

Customer service

Pharmacy knowledge

Prescription processes

Prioritization

Confidentiality

Passion to help people

Documentation & compliance

Education

High School diploma/GED

PTCB/NHA certification

Pharmacy technician registration

Tools

NA

Job description

AnewHealth Overview

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Job Details

Pharmacy Technicians on our Patient Engagement team will be primarily focused on providing a quality experience for our patients in resolving inbound questions and concerns about their service with ExactCare. The Technician will work in a remote closed‑door pharmacy environment, spending their time speaking with patients, doctors and facilities on the phone in addition to the outlined job duties and responsibilities.

Responsibilities

• Answer high-volume inbound calls from current patients and serve as an ExactCare expert to resolve their questions
• Collect on patient balances when patient has an amount due
• Providing an exceptional customer service experience each day in a closed door, phone-based Pharmacy environment
• Serving as a liaison between the clinical pharmacists and other medical professionals on patients’ behalf
• Partner with technicians, pharmacists, and specialists to ensure that patients receive excellent care with ExactCare
• Maintaining patient records with strong attention to detail and confidentiality
• Serve as backup support for times of higher patient call volume
• Effectively assist with patient questions over the phone
• Embody AnewHealth’s Core Values in all communications and interactions
• Other duties as assigned

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.

Qualifications

• Education: High school diploma/GED Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate Must maintain a pharmacy technician registration with State Board of Pharmacy
• Experience: Must be 18+ years of age Prior experience in a pharmacy setting

Skills & Abilities

• Comfortable working in a fully remote and/or phone-based environment
• Ability to work independently. Self‑motivated and goal oriented
• Ability to utilize computer equipment, technology and work within multiple software programs
• Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone
• Thorough pharmacy and drug knowledge
• Knowledge of appropriate processes in taking prescriptions, clarifications and transfers including clear written and verbal communication
• Strong prioritization and organizational skills
• Maintain a high degree of confidentiality
• Passion to help people and enrich their lives
• Ability to think critically and document pertinent details in a world class manner that is compliant with state and federal regulations

Physical/Mental Demands

This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to commute to multiple site locations within assigned territory. May be necessary to work extended hours as needed.

Schedule

This is a full‑time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad‑hoc basis. This is a remote position.

Benefits

• medical/dental/vision coverage
• flexible spending
• company-paid life insurance and short‑term disability
• voluntary benefits
• 401(k)
• Paid Time Off
• paid holidays

Equal Employment Opportunity

AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment.

Applicants are encouraged to confidentially self‑identify when applying. Local applicants are encouraged to apply. We maintain a drug‑free work environment. Applicants must be eligible to work in this country.

AnewHealth and its affiliated companies are equal opportunity employers. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

We celebrate diversity and are committed to fostering an inclusive environment for all employees.