Onboarding Specialist

ExactCare Pharmacy; Kentucky; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical/dental/vision

Company-paid life insurance

Short-term disability

401(k)

Paid Time Off

Paid holidays

Job summary

AnewHealth is seeking an Onboarding Specialist to grow the patient base nationwide by educating patients on medication management solutions and coordinating with the ExactCare pharmacy team. The role emphasizes exceptional customer service, strong education of ExactCare solutions, and building relationships with patients.

The position is remote with full-time hours, requires 1+ year in pharmacy customer service and completion of an associate degree or equivalent experience.

Qualifications

• Associate’s degree in a related field or equivalent experience.
• 1+ year of pharmacy customer service experience.
• Certified Pharmacy Technician preferred.

Responsibilities

• Conduct health and medication reviews with patients, collecting key information.
• Enter prescription data accurately to ensure correct medications.
• Meet key performance metrics set by management.
• Educate facilities, institutions and patients about ExactCare services.
• Manage patient assessment process to grow business and referrals.
• Maintain records and prepare reports for team sharing.

Skills

Problem solving

Phone skills

Persuasion

Teamwork

Attention to detail

Communication

MS Office

Education

Associate degree or equivalent

Job description

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Job Details

The Onboarding Specialist will grow ExactCare’s patient base throughout the United States by promoting and educating patients on our medication management solutions through phone-based medication assessments, registering patients for our services. The Specialist will build relationships with patients through exceptional customer service, strong education of ExactCare solutions, and acting as a go between the patient and their ExactCare pharmacy team.

Responsibilities

• Conduct a health and medication review with the patient that includes a thorough review of their list of medications and administration instructions and collecting key health information.
• Responsible for accurate data entry of a patient’s prescription information to ensure the patient will receive the appropriate medications
• Responsible for achieving key performance metrics as set forth by the management team
• Create positive first impression of AnewHealth/ExactCare and the unique services we provide.
• Educate facilities, institutions and patients about ExactCare
• Manage the patient assessment process to grow business and maintain referral relationships
• Maintain accurate records and prepare reports for the consistency of information to be shared with the ExactCare team
• Call on prospective patients daily and schedule them for telephonic reviews and conduct patient follow up calls.
• Participate in daily team huddles, attend training sessions and other ad-hoc meetings as needed.
• Open lines of communication with management team
• Embody AnewHealth’s Core Values in all communications and interactions.
• Other duties as assigned.
• The above essential functions are representative of major duties of positions in this job classification.
• Specific duties and responsibilities may vary based upon departmental needs.
• Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job.
• Not all of the duties may be assigned to a position.

Qualifications

Education

Associate’s degree in a related field, or equivalent experience to justify an exception.

Experience

1+ year of pharmacy customer service experience

Certified Pharmacy Technician Preferred

Skills & Abilities

• Excellent problem-solving ability
• Energetic and compassionate phone skills required
• Highly motivational and possesses persuasion skills
• Team oriented and the ability to help others succeed
• Very organized with strong attention to detail
• Excellent with multitasking
• Self-Starter with little to no supervision needed
• Excellent communication skills; oral, written, facilitation and presentation
• Proficient in MS Office suite
• Passion to help people and enrich their lives

Physical/Mental Demands

This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. May be necessary to work extended hours as needed.

Schedule

This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. This is a remote position.

Benefits

AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.

Equal Employment Opportunity

AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug‑free work environment. Applicants must be eligible to work in this country.

Culture

Want to learn more about working at AnewHealth? Visit our website to explore who we are, discover our award-winning culture and benefits, and watch our video to get a closer look.

AnewHealth and its affiliated companies are equal opportunity employers. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

About AnewHealth

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better health and quality of life for patients while helping the healthcare organizations who support them improve key clinical and cost outcomes. Established in 2023 through the combination of ExactCare Pharmacy and Tabula Rasa HealthCare, AnewHealth provides a suite of solutions that includes comprehensive pharmacy services with national dispensing; proprietary science-based technology to optimize medication therapy; full-service pharmacy benefit management; and specialized support services for PACE (Program of All-Inclusive Care for the Elderly). Today, AnewHealth cares for more than 100,000 people nationwide through strong healthcare partnerships with risk-bearing providers, primary and specialty care providers, kidney care and dialysis providers, home health organizations, and managed care plans.