Remote Onboarding Specialist for Online Students

Indiana University; Bloomington (IN); Hybrid; USD 50,000 - 51,000; Full time

Job summary

Indiana University Online in Bloomington is seeking a dedicated Student Services Generalist to support onboarding and ongoing student services for online learners. This role partners with IU campuses, academic units, and campus resources to ensure a seamless student journey from admission through enrollment, while tracking interactions in the CRM and coordinating multi-modal outreach.

As part of the VPSS team, you’ll develop programs, advise students, build relationships, and help create a sense

Qualifications

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Seeks to acquire knowledge in area of specialty.
• Demonstrates ability to maintain confidential information.
• Demonstrates customer service skills.
• Ability to build strong partnerships with students and other university departments.

Responsibilities

• Navigate the student experience from admission to enrollment and provide concierge service.
• Build collaborative relationships with campus departments to ensure a seamless student experience.
• Serve as onboarding and orientation partner for online students.
• Tracks student interactions in the CRM.
• Seeks opportunities to improve student experience and engagement.
• Plans and coordinates communications for student services initiatives to ensure participation.

Skills

Communication

Professionalism

Time management

Quality mindset

Adaptability

Customer service

Team collaboration

Discretion / Confidentiality

Education

Bachelor's degree

Master's degree

Tools

Salesforce

Job description

Indiana University Online in Bloomington is seeking a dedicated Student Services Generalist to support onboarding and ongoing student services for online learners. This role partners with IU campuses, academic units, and campus resources to ensure a seamless student journey from admission through enrollment, while tracking interactions in the CRM and coordinating multi-modal outreach.

As part of the VPSS team, you’ll develop programs, advise students, build relationships, and help create a sense