Remote Onboarding Concierge for Online Students

Indiana University Bloomington; Bloomington (IN); Hybrid; USD 50,000 - 51,000; Full time

Benefits offered by this job

Medical and dental insurance

HSA contributions

Flexible spending accounts

Tuition subsidy

Paid holidays

Paid time off

Parental leave

Employee assistance program

Job summary

Indiana University Bloomington (IU Online) is seeking a Student Services Generalist to guide online students from admission through enrollment, acting as a concierge and connecting them with campus resources. You will partner across campus to ensure a seamless experience and stronger belonging within IU Online.

The role supports engagement, crisis guidance, and collaboration with academic units and student services teams, offering a hybrid/remote work pattern and a competitive benefits package.

Qualifications

• Bachelor's degree in public affairs, counseling, social work, education, business, or related field.
• Preferred Master's degree in higher education student affairs or related field.
• Some experience in student services, higher education, or related field.
• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.

Responsibilities

• Navigate the student experience from admission to enrollment and provide proactive concierge service.
• Build strong collaborative relationships with campus-based departments and resources.
• Serve as onboarding and orientation partner for new online students.
• Provide proactive multi-modal outreach to assigned caseload of newly admitted IU Online students.
• Support connection to vendor student services and CRM-based interactions.
• Track student interactions within the CRM and report on outcomes.

Skills

Written communication

Verbal communication

Professionalism

Time management

Quality focus

Confidentiality

Customer service

Relationship building

Education

Bachelor's degree (public affairs, counseling, social work, education, business, or related field)

Job description

Indiana University Bloomington (IU Online) is seeking a Student Services Generalist to guide online students from admission through enrollment, acting as a concierge and connecting them with campus resources. You will partner across campus to ensure a seamless experience and stronger belonging within IU Online.

The role supports engagement, crisis guidance, and collaboration with academic units and student services teams, offering a hybrid/remote work pattern and a competitive benefits package.