Remote Onboarding Specialist — Customer Success & Training

Cherry Technologies, Inc.; United States; Remote; USD 87,000 - 150,000; Full time

Benefits offered by this job

Medical, vision, and dental benefits

Generous equity grant

Fully remote company

Summer and winter company retreats

Job summary

Cherry Technologies, Inc. seeks an Onboarding Specialist to drive customer success through hands-on onboarding, training, and adoption of our financing platform.

You will own each new account for 30 days, delivering compelling narratives and ensuring efficient implementation to maximize initial platform usage. You will collaborate with customers and partners, share best practices, and provide feedback to internal teams.

Qualifications

• 2+ years in a customer-facing role.
• Exceptional verbal and written communication.
• Strong interpersonal connection ability.

Responsibilities

• Deliver best in class training to our customers
• Prepare before calls to ensure Cherry implementation is efficient and practical
• Deliver engaging narratives based on past customer successes to build initial momentum and excitement for Cherry
• Leverage various softwares to effectively conduct a meaningful onboarding experience
• Maximize customer usage of our platform in the first 30 days
• Introduce and optimize Cherry marketing and placement with merchant partners
• Provide customers with best practices and materials to increase their revenue and usage of Cherry
• Provide critical feedback to our internal teams

Skills

Customer-facing experience

Communication skills

Interpersonal skills

Software proficiency

Troubleshooting

Detail-oriented

Sales/CS/AM bonus

Job description

Cherry Technologies, Inc. seeks an Onboarding Specialist to drive customer success through hands-on onboarding, training, and adoption of our financing platform.

You will own each new account for 30 days, delivering compelling narratives and ensuring efficient implementation to maximize initial platform usage. You will collaborate with customers and partners, share best practices, and provide feedback to internal teams.