Remote Onboarding Success Specialist

1Valet; Phoenix (AZ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation structure

100% employer-paid benefits

Employee stock option packages

Flexible schedules

Support for professional growth

Job summary

A technology company in Phoenix, Arizona, seeks a Customer Success Specialist to ensure new customers successfully adopt their platform. The role involves guiding customers through onboarding, providing training, and collaborating with various teams to optimize customer experience. Ideal candidates should have more than 3 years in Customer Success or Account Management, strong communication skills, and the ability to simplify software for non-technical users. This position offers flexibility, competitive pay, and various employee perks.

Qualifications

• 3+ years of experience in a Customer Success or Account Management role.
• Experience in property technology, access control or security.
• Familiarity with CX/CRM software.

Responsibilities

• Guide new customers through the onboarding process.
• Conduct onboarding calls and product walkthroughs.
• Track onboarding progress in CRM or customer success tools.
• Identify potential risks to successful adoption.
• Collaborate with Sales for smooth handoffs.

Skills

Strong communication and presentation skills

Ability to simplify complex software for non-technical users

Customer-focused problem solving

Organization and project management

Familiarity with SaaS platforms

Education

Degree or diploma in Business Administration, marketing, sales, computer science, or relevant area

Tools

Google Suite

CRM software

Job description

A technology company in Phoenix, Arizona, seeks a Customer Success Specialist to ensure new customers successfully adopt their platform. The role involves guiding customers through onboarding, providing training, and collaborating with various teams to optimize customer experience. Ideal candidates should have more than 3 years in Customer Success or Account Management, strong communication skills, and the ability to simplify software for non-technical users. This position offers flexibility, competitive pay, and various employee perks.