Remote Onboarding & Success Lead

Aureclar, Inc.; Washington (District of Columbia); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Equity

Remote work

Performance-based bonus

Job summary

Aureclar, Inc. is seeking an onboarding/customer success professional to own what happens after contract signing: getting a new board live, running director and staff orientations, and ensuring customers realize the product benefits.

You’ll partner with the CEO and Head of Product and become the voice of the customer in the roadmap. The role focuses on onboarding pilots to paid contracts, renewals, and expanding use to more boards and committees, with a strong emphasis on repeatable processes

Responsibilities

• Onboarding and activation: take a signed customer live, configure the board, migrate materials, and run orientation for secretaries, staff, and directors.
• Pilot-to-paid conversion: own pilots in flight and the plan that turns each into a contract.
• Renewals and expansion: keep customers healthy, spot risk early, and grow accounts into more boards and committees.
• Create a repeatable onboarding playbook to ensure rollouts don’t depend on any single person, and reduce manual orientations by the founders.
• Represent the customer voice to product: identify what’s confusing or missing to convert skeptics into believers.

Job description

Aureclar, Inc. is seeking an onboarding/customer success professional to own what happens after contract signing: getting a new board live, running director and staff orientations, and ensuring customers realize the product benefits.

You’ll partner with the CEO and Head of Product and become the voice of the customer in the roadmap. The role focuses on onboarding pilots to paid contracts, renewals, and expanding use to more boards and committees, with a strong emphasis on repeatable processes