Customer Success & Onboarding Specialist

SinglePlatform; New York (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

SinglePlatform is seeking a dedicated professional to onboard and train new customers while managing ongoing relationships. The ideal candidate will demonstrate exceptional communication skills and a positive attitude to support customers effectively.

You will address customer inquiries, resolve issues, and be integral in helping small businesses thrive online. Join us to make a real impact!

Qualifications

• Exceptional verbal communication skills, especially over the phone.
• A positive, polite, confident, and friendly disposition.
• Ability to solve problems and think quickly on your feet.
• Stay calm during stressful conversations.

Responsibilities

• On-board and train new customers.
• Build and strengthen customer relationships.
• Manage incoming calls and emails.
• Address and resolve customer issues.
• Coordinate and train new customer starts.

Skills

Exceptional verbal communication skills

Problem-solving ability

Positive and friendly disposition

Ability to stay calm under pressure

Flexibility in a growing environment

Job description

SinglePlatform is seeking a dedicated professional to onboard and train new customers while managing ongoing relationships. The ideal candidate will demonstrate exceptional communication skills and a positive attitude to support customers effectively.

You will address customer inquiries, resolve issues, and be integral in helping small businesses thrive online. Join us to make a real impact!