Remote Onboarding Project Manager (SaaS Hospitality)

Third-Party Job Posts; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Remote-first

PTO per local labor laws

Wellness Fridays

Full Paid Parental Leave

Home office stipend

Cloudbeds University

Manager training & knowledge transfer

Job summary

Cloudbeds is seeking an Onboarding Project Manager to lead mid-market customer onboarding from contract through adoption and transition to Account Management. You will guide cross-functional teams across Onboarding, Account Management, Sales, Product, Support, and Professional Services to deliver a seamless implementation and measurable outcomes.

You will drive timelines, stakeholder alignment, risk mitigation, and a high-touch customer experience in a fast-paced SaaS environment.

Qualifications

• 4+ years in hotel operations or hotel management.
• At least 1 year of project management experience within a SaaS or customer-facing environment.
• Excellent cross-functional communication and stakeholder management.
• Ability to manage multiple projects and adapt quickly.

Responsibilities

• Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management.
• Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations.
• Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle.
• Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, while documenting action items and next steps.
• Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction.
• Coordinate cross-functional collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management teams.
• Monitor onboarding success metrics, customer adoption, training completion, and utilization milestones to support long‑term customer success.

Skills

Cross-functional collaboration

Stakeholder management

Project management

Communication

Multilingual

Problem solving

Education

Hotel operations experience

PM experience in SaaS

Tools

Salesforce

Zendesk

Slack

Job description

Cloudbeds is seeking an Onboarding Project Manager to lead mid-market customer onboarding from contract through adoption and transition to Account Management. You will guide cross-functional teams across Onboarding, Account Management, Sales, Product, Support, and Professional Services to deliver a seamless implementation and measurable outcomes.

You will drive timelines, stakeholder alignment, risk mitigation, and a high-touch customer experience in a fast-paced SaaS environment.