Remote Onboarding Manager - SMB Activation Leader

Boulevard; United States; On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

401(k) match

Dental insurance

Medical insurance

Vision insurance

Life insurance

Flexible vacation policy

Work-from-home stipend

Equity

Job summary

Boulevard is seeking an Onboarding Manager for the Small/Medium Business segment to lead a team of 8–12 Onboarding Specialists. You will drive activation velocity, forecast accuracy, and consistent customer outcomes across high-volume onboarding.

Ideal candidates have 3+ years in SaaS onboarding or customer success with team leadership, and are adept at coaching, data hygiene, and cross-functional collaboration with Sales and Product. This is a fully remote role in the United States.

Qualifications

• 3+ years in SaaS onboarding, implementation, or customer success with team leadership experience.
• Demonstrated ability to manage a high-volume portfolio with velocity and forecasting discipline.
• Strong coaching skills with ability to translate feedback into concrete behavioral changes.

Responsibilities

• Lead a team of 8–12 Onboarding Specialists with structured 1:1s and coaching.
• Own activation velocity, forecast accuracy, and portfolio health across SMB onboarding.
• Develop future leaders through mentoring, stretch assignments, and succession planning.

Skills

Team leadership

Forecasting

Onboarding

Coaching

Data hygiene

CRM reporting

Gong coaching

High-volume portfolio

Tools

Gong

Salesforce or similar

CRM tools

Job description

Boulevard is seeking an Onboarding Manager for the Small/Medium Business segment to lead a team of 8–12 Onboarding Specialists. You will drive activation velocity, forecast accuracy, and consistent customer outcomes across high-volume onboarding.

Ideal candidates have 3+ years in SaaS onboarding or customer success with team leadership, and are adept at coaching, data hygiene, and cross-functional collaboration with Sales and Product. This is a fully remote role in the United States.