Remote Onboarding Manager for SaaS Deployments (20% Travel)

Procare HR; United States; À distance; USD 47 000 - 63 000; Plein temps

Avantages offerts par ce poste

Health insurance

401k plan

Paid Time Off

Dental insurance

Life insurance

Disability insurance

Vision care

Résumé du poste

Go Icon is hiring a dedicated Onboarding Manager for a remote role with up to 20% travel. You will lead SaaS onboarding projects, coordinating with customers and cross-functional teams to deliver successful implementations.

You will design training, drive adoption, and ensure long-term customer success across multi-site deployments within senior living or similar sectors. Strong communication and project leadership are essential.

Qualifications

• Experience managing software implementations or onboarding projects.
• Strong PM skills leading customer onboarding projects.
• Excellent communication and relationship-building with customers.
• Ability to design and deliver effective end-user training.
• Experience with change management and user adoption strategies.
• Proficient with Jira, Salesforce and collaboration tools.
• Willingness to travel up to 20% for on-site activities.

Responsabilités

• Lead onboarding of customers across single and multi-site deployments.
• Coordinate with customers, internal teams and third-party vendors to ensure success.
• Drive adoption and long-term customer success post go-live.
• Partner with sales, product, and support to optimize implementations.

Connaissances

Software onboarding

Project management

Communication

Training design

Change management

Jira

Salesforce

Slack

Gsuite

Travel readiness

Formation

Bachelor’s degree in Business Administration, Project Management, CS or related

Outils

Jira

Salesforce

Slack

Gsuite

Description du poste

Go Icon is hiring a dedicated Onboarding Manager for a remote role with up to 20% travel. You will lead SaaS onboarding projects, coordinating with customers and cross-functional teams to deliver successful implementations.

You will design training, drive adoption, and ensure long-term customer success across multi-site deployments within senior living or similar sectors. Strong communication and project leadership are essential.