Remote Onboarding Manager: Fast-Track Customer Value

Overjoy; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance (

Free lunch

Job summary

Overjoy is looking for an Onboarding Manager to own the initial customer journey for our wholesale platform. This full-time remote role drives new customers from signup to first wholesale wins, conducting onboarding calls and ensuring rapid time-to-value.

You will train customers on the product, troubleshoot onboarding issues, and collaborate with sales, account management, and engineering to resolve needs while developing onboarding materials and tracking KPIs.

Qualifications

• 2+ years of experience in customer onboarding, implementation, or customer success.
• Clear and concise communication skills (written and verbal).
• Strong problem-solving and troubleshooting skills.
• Familiar with CRM management.
• Ability to work independently and thrive in a fast-paced startup environment.
• Attention to detail and ability to manage multiple customers at once.
• Experience in CPG or wholesale is a plus.
• Experience using Overjoy is a plus.

Responsibilities

• Own onboarding calls with new customers, guiding them through setup to first value.
• Train customers on Overjoy's product, features, and best practices.
• Troubleshoot issues and answer questions throughout onboarding.
• Coordinate with sales, account management, and engineering to resolve customer needs.
• Develop and maintain onboarding documentation and training materials.
• Continuously improve the onboarding process based on what you see in the field.
• Meet or exceed onboarding KPIs, including time-to-value and customer satisfaction.

Skills

Onboarding

Customer success

CRM management

Communication

Problem solving

Independent work

Attention to detail

Tools

CRM software

Job description

Overjoy is looking for an Onboarding Manager to own the initial customer journey for our wholesale platform. This full-time remote role drives new customers from signup to first wholesale wins, conducting onboarding calls and ensuring rapid time-to-value.

You will train customers on the product, troubleshoot onboarding issues, and collaborate with sales, account management, and engineering to resolve needs while developing onboarding materials and tracking KPIs.