Remote Onboarding Operations Manager

Remote; Chili (WI); Remote; USD 46,000 - 130,000; Full time

Benefits offered by this job

Work from anywhere

Flexible paid time off

Flexible working hours (async)

16 weeks paid parental leave

Budget towards co-working spaces, and

Mental health support services

Stock options

Home office budget & IT equipment

Job summary

Remote is seeking a Manager, Onboarding Operations to lead a high-volume, regionally aligned operations team supporting employee onboarding across multiple countries. The Manager is responsible for people leadership, delivery quality, compliance, operational performance and continuous improvement across the employee onboarding lifecycle.

The role also supports AI, Automation and Operational Excellence by identifying workflow improvements, enabling responsible adoption within the team and

Qualifications

• Demonstrated people-management in a high-volume operational environment.
• Ability to develop scalable operational processes with strong quality and compliance.
• Experience across multiple countries with employment and payroll concepts is a plus.
• Strong stakeholder-management and cross-functional collaboration.
• Comfortable using data to monitor performance and identify risks.
• Experience leading change and adopting new tools or processes.

Responsibilities

• Lead, coach and mentor an aligned Onboarding Operations team.
• Own team performance, delivery quality and service standards.
• Manage all aspects of people leadership, including performance reviews and difficult conversations.
• Act as escalation point for complex onboarding challenges and coordinate cross-functional work.
• Collaborate with global Managers to drive operational change and share best practices.
• Use data to track performance, capacity and risk, with clear recommendations.
• Identify opportunities to simplify, standardise or automate workflows.
• Lead the adoption of AI and automation tools within the team.

Skills

People-management

High-volume operations

Stakeholder management

Data-driven decisions

AI & automation

Job description

Remote is seeking a Manager, Onboarding Operations to lead a high-volume, regionally aligned operations team supporting employee onboarding across multiple countries. The Manager is responsible for people leadership, delivery quality, compliance, operational performance and continuous improvement across the employee onboarding lifecycle.

The role also supports AI, Automation and Operational Excellence by identifying workflow improvements, enabling responsible adoption within the team and