Remote Onboarding Coach for Hospitality Tech

Cloudbeds; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Remote first

PTO (local labor laws)

Home office stipend

Professional development

Job summary

Cloudbeds is seeking an Onboarding Coach to guide hotels through our platform, delivering training and ongoing support across video, phone, and email. You will tailor the system to each client, ensuring confidence and adoption from day one.

You’ll collaborate with Sales to define success, build strong client relationships, and promote product usage. Fluency in English and Spanish is required, with hospitality experience valued.

Qualifications

• 1+ year of hospitality experience.
• Excellent communication in English and Spanish.
• Ability to train clients via video, phone, and email.
• Strong organizational and proactive skills.

Responsibilities

• Facilitate client onboarding, training, and ongoing support via video, phone, and email.
• Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
• Partner with Sales to define success, demonstrate ROI, and drive retention.
• Build strong client relationships to encourage loyalty and promote product adoption.
• Develop a deep understanding of Cloudbeds’ products and customer needs.
• Contribute to training materials and stay updated on system changes.
• Record activities in Salesforce, gather feedback, and share insights for product improvements.

Skills

Onboarding

Training

Customer support

Sales collaboration

Bilingual EN/ES

Tools

Salesforce

Job description

Cloudbeds is seeking an Onboarding Coach to guide hotels through our platform, delivering training and ongoing support across video, phone, and email. You will tailor the system to each client, ensuring confidence and adoption from day one.

You’ll collaborate with Sales to define success, build strong client relationships, and promote product usage. Fluency in English and Spanish is required, with hospitality experience valued.