Remote Hospitality Onboarding Coach

Cloudbeds; United States; Remote; USD 18,000 - 36,000; Full time

Job summary

Cloudbeds, a fully remote hospitality software company, seeks an Onboarding Coach to help hoteliers adopt our platform. You’ll train clients via video, phone, and email, tailoring the system to their needs and guiding a confident rollout.

You’ll partner with Sales to define success, demonstrate ROI, and resolve inquiries, building strong relationships with properties worldwide to ensure more reservations and happier guests.

Responsibilities

• Facilitate client onboarding, training, and ongoing support via video, phone, and email.
• Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
• Partner with Sales to define success, demonstrate ROI, and drive retention.

Job description

Cloudbeds, a fully remote hospitality software company, seeks an Onboarding Coach to help hoteliers adopt our platform. You’ll train clients via video, phone, and email, tailoring the system to their needs and guiding a confident rollout.

You’ll partner with Sales to define success, demonstrate ROI, and resolve inquiries, building strong relationships with properties worldwide to ensure more reservations and happier guests.