Remote Hospitality Onboarding Coach

Cloudbeds; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Remote First

PTO per local labor requirements

Fully Paid Parental Leave

Home office stipend

Job summary

Cloudbeds is seeking an Onboarding Coach to train hospitality clients, tailor our system to their needs, and ensure they can use the platform confidently. You’ll care for clients like guests, guiding them through setup and ongoing support.

You’ll build strong relationships, document feedback, and collaborate with Sales to demonstrate ROI, driving retention and product adoption across channels in a fully remote environment.

Qualifications

• Hosp Hospitality experience in onboarding or client training.
• Ability to manage multiple client accounts and projects.
• Strong written and verbal communication in English and Spanish.

Responsibilities

• Facilitate client onboarding, training, and ongoing support via video, phone, and email.
• Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
• Partner with Sales to define success, demonstrate ROI, and drive retention.
• Build strong client relationships to encourage loyalty and promote product adoption.
• Develop a deep understanding of Cloudbeds’ products and customer needs.
• Contribute to training materials and stay updated on system changes.
• Record activities in Salesforce, gather feedback, and share insights for product improvements.

Skills

Onboarding & Training

Customer Support

Relationship Building

Communication

Multilingual English/Spanish

Tools

Salesforce

Job description

Cloudbeds is seeking an Onboarding Coach to train hospitality clients, tailor our system to their needs, and ensure they can use the platform confidently. You’ll care for clients like guests, guiding them through setup and ongoing support.

You’ll build strong relationships, document feedback, and collaborate with Sales to demonstrate ROI, driving retention and product adoption across channels in a fully remote environment.