Remote Mid-Market Onboarding Coach for Hospitality SaaS

Remote; San Francisco (CA); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote-first culture

PTO per local labor standards

Fully paid parental leave

Home office stipend

Cloudbeds University

Professional development

Job summary

Cloudbeds is seeking a Mid Market Onboarding Coach to empower mid-market properties through our AI-powered hospitality platform. You’ll manage onboarding, training, adoption, and launch, translating hospitality expertise into streamlined processes and measurable ROI.

Blend consultative coaching with technical setup, guiding customers toward successful implementation across multi-property operations from a fully remote team. Join a culture of Caring Rebel mindset and customer-first service.

Qualifications

• 4+ years of hospitality operations experience, preferably in leadership roles.
• Experience with SaaS onboarding, implementation, or customer success is preferred.
• Strong emotional intelligence and trust-building abilities.
• Ability to consult with customers and coordinate cross-functional teams.

Responsibilities

• Lead onboarding for mid-market customers, guiding implementation and adoption.
• Balance hospitality expertise with technical proficiency to deliver value quickly.
• Own the customer relationship throughout onboarding, resolving escalations.
• Collaborate with Sales, PM, and Product to drive ongoing adoption and ROI.
• Maintain accurate customer records in Salesforce and contribute to improvements.

Skills

Hospitality operations

SaaS onboarding

Emotional intelligence

Consultative mindset

Project coordination

Relationship building

Sales collaboration

Tools

Salesforce

CRM experience

Job description

Cloudbeds is seeking a Mid Market Onboarding Coach to empower mid-market properties through our AI-powered hospitality platform. You’ll manage onboarding, training, adoption, and launch, translating hospitality expertise into streamlined processes and measurable ROI.

Blend consultative coaching with technical setup, guiding customers toward successful implementation across multi-property operations from a fully remote team. Join a culture of Caring Rebel mindset and customer-first service.