Remote & On-Site Device Support Specialist

Duke Careers; Durham (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

Duke Health Technology Solutions in Durham, NC is seeking a Device Support Analyst to provide remote and on-site end-user support for workstations, printers, and peripherals. This role requires effective problem-solving and clear communication with customers.

You will help maintain imaging, software distribution, asset management, and security practices, participate in 24x7 on-call rotation, and collaborate with IT partners to resolve incidents while upholding HIPAA and privacy requirements.

Qualifications

• Associate’s degree in a related field.
• Level 1 requires 1 year IT experience; Level 2 requires 3 years; Level 3 requires 5 years.
• Must have a current NC driver’s license.

Responsibilities

• Provide accurate, timely end-user support for workstations, printers, and peripherals.
• Troubleshoot incidents and requests using diagnostic tools; escalate when needed.
• Maintain accurate documentation and asset information; update lifecycle records.
• Assist with security controls and HIPAA/privacy requirements; participate in on-call rotations.
• Coordinate with IT partners to resolve complex issues and improve service quality.

Skills

Windows OS

Mac OS

End-user support

Customer service

Networking fundamentals

Ticketing systems

Documentation

Education

Associate’s degree in a related field

Tools

Imaging tools

Software packaging

Remote management tools

Asset management system

Windows Update/patch management

Job description

Duke Health Technology Solutions in Durham, NC is seeking a Device Support Analyst to provide remote and on-site end-user support for workstations, printers, and peripherals. This role requires effective problem-solving and clear communication with customers.

You will help maintain imaging, software distribution, asset management, and security practices, participate in 24x7 on-call rotation, and collaborate with IT partners to resolve incidents while upholding HIPAA and privacy requirements.