IT Systems Analyst II — On-Site End-User Support

Raleigh Radiology

Raleigh (NC)

On-site

USD 60,000 - 80,000

Full time

2 days ago

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Job summary

Raleigh Radiology is seeking an IT Systems Analyst II to join our team in Raleigh, NC. You will provide desktop and software support, troubleshoot issues, deploy hardware and software, and contribute to IT projects that enhance clinical operations and reliability.

This full-time role follows a Monday–Friday 8 am–5 pm schedule and requires on-site presence. The ideal candidate has 3–5 years of IT desktop support experience, proficiency with Windows and macOS, and a solid understanding of

Qualifications

Associate degree or equivalent experience in IT.
3–5 years of IT desktop support experience.
Proficiency with Windows and macOS, Office, and enterprise software.
Basic networking knowledge: TCP/IP, DNS, VPNs.
Strong problem-solving and customer service skills.

Responsibilities

Provide Tier 1–2 technical support for hardware, software, and network issues.
Install, configure, and maintain desktops, laptops, printers, and peripherals.
Respond to user inquiries via phone, email, or ticketing system; provide training and create documentation.
Perform routine maintenance, updates, and backups; monitor system performance.
Maintain IT asset inventories and assist with procurement and deployment of new assets.
Collaborate with IT team on organization-wide projects and new technologies.
Document resolutions and create knowledge-sharing materials.