Remote & Onsite Device Support Analyst

Duke Clinical Research Institute; Durham (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Duke Health Technology Solutions is seeking a Device Support Analyst to provide remote and on-site support for workstations, printers and peripheral devices. You will troubleshoot issues, document incidents, and collaborate with Duke IT resources to resolve problems while upholding HIPAA and security standards.

Level 1–3 duties include installation, configuration, asset management, and on-call support. Strong communication and problem-solving in a healthcare IT environment are essential.

Qualifications

• Associate's degree in a related field, or two years of equivalent technical experience.
• Hands-on IT knowledge for end-user device support and desktop computing management.
• Familiarity with HIPAA, security, and privacy requirements.

Responsibilities

• Provide accurate, timely solutions for end user computer problems to ensure productivity.
• Respond to routine customer questions about hardware and applications.
• Update asset management and incident tracking systems.
• Assist in security monitoring and risk reduction.
• May participate in 24X7 on-call rotation.
• Test and ensure correct installation and configuration of applications on workstations.

Skills

Windows platforms

Mac platforms

Windows applications

Networking fundamentals

Customer service

Communication skills

Time management

Documentation

Policy adherence

Lifting 50 pounds

Driver's license

Education

Associate's degree or two years of equivalent technical experience

Tools

Imaging

Software distribution

Patch management

Scripting/automation

Job description

Duke Health Technology Solutions is seeking a Device Support Analyst to provide remote and on-site support for workstations, printers and peripheral devices. You will troubleshoot issues, document incidents, and collaborate with Duke IT resources to resolve problems while upholding HIPAA and security standards.

Level 1–3 duties include installation, configuration, asset management, and on-call support. Strong communication and problem-solving in a healthcare IT environment are essential.