Desktop Support Specialist: End-User IT for Residents

The Forest at Duke; Durham (NC); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation based on经验内容请

Job summary

The Forest at Duke is seeking a Desktop Support Specialist to provide end-user support for computer workstations and printers, including software installation and hardware upgrades. The role requires strong English communication, troubleshooting skills, and HIPAA compliance awareness.

You will install Windows OS, Office/Outlook, and assist residents with network and device issues in a caring, community setting.

Qualifications

• Must communicate clearly in English, both written and verbal.
• Strong troubleshooting and problem-solving for computer systems and printers.
• Self-starter with initiative and dependability.
• HIPAA training completion and compliance with privacy requirements.
• Ability to train end users on hardware and software.

Responsibilities

• Provide end-user support for all computer workstations and printers.
• Install and upgrade Windows OS, Microsoft Office, Outlook/Exchange and other software as directed.
• Support residents with computer/printer/TFAD wireless network issues.
• Troubleshoot hardware upgrades (RAM, power supplies) and relocate equipment.
• Perform HIPAA and security audits.
• Deliver one-on-one training to end users on hardware/software.
• Adhere to confidentiality agreements and HIPAA regulations.
• Assist with other duties as assigned by Supervisor.

Skills

Excellent communication

Troubleshooting

Self-starter

End-user support

Education

Associate’s Degree in technology-related field

High school diploma with direct technology work experience

Tools

Windows OS

Office/Outlook/Exchange

Job description

The Forest at Duke is seeking a Desktop Support Specialist to provide end-user support for computer workstations and printers, including software installation and hardware upgrades. The role requires strong English communication, troubleshooting skills, and HIPAA compliance awareness.

You will install Windows OS, Office/Outlook, and assist residents with network and device issues in a caring, community setting.