Onsite IT Support & Device Services Analyst

Duke University; Durham (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

Duke Law School is seeking a Device Services and Support Analyst to join the Academic Technologies team. You will provide exceptional technical support for faculty, staff, and students, covering endpoint devices, software, and IT services.

You will troubleshoot issues, implement solutions, maintain secure computing environments, and contribute to user training while growing your technical expertise within a premier law school environment.

Qualifications

• Associate degree in Computer Science or related field or equivalent experience.
• Minimum of 1 year in a medium- to large-scale client/server environment.
• Experience supporting Windows and macOS desktop/laptop environments.
• Experience installing, configuring, and troubleshooting desktop OS and business apps.

Responsibilities

• Provide technical support for Windows and macOS desktops and related technologies.
• Install, configure, and maintain hardware, software, and endpoint technologies.
• Troubleshoot issues and track service requests through resolution.
• Support Windows server environments and related infrastructure services.

Skills

Customer service

Communication

Problem-solving

Team collaboration

Education

Associate degree in Computer Science or related field

Tools

SCCM

Jamf Pro

Active Directory

Windows Server 2016/2019

Windows/macOS troubleshooting

ServiceNow

Job description

Duke Law School is seeking a Device Services and Support Analyst to join the Academic Technologies team. You will provide exceptional technical support for faculty, staff, and students, covering endpoint devices, software, and IT services.

You will troubleshoot issues, implement solutions, maintain secure computing environments, and contribute to user training while growing your technical expertise within a premier law school environment.