On-Site IT Support Technician – Helpdesk & After-Hours

Wake Radiology UNC REX Healthcare

Raleigh (NC)

On-site

USD 55,000 - 75,000

Full time

30 hours ago

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Benefits offered by this job

Health insurance

401(k) plan with profit sharing

Paid time off & holidays

Continuing education

Career advancement

Collaborative team environment

Job summary

Wake Radiology UNC REX Healthcare is seeking an IT Support Specialist to serve as the first point of contact for employees, radiologists, contractors, and consultants, delivering prompt technical assistance onsite. You will troubleshoot hardware, software, and network issues, manage AD/Entra ID, and support Microsoft 365 apps across Windows, iOS, and Android devices.

This full-time, on-site role includes after-hours on-call rotations and occasional travel between offices.

Qualifications

Bachelor's degree or 4+ years in IT support.
3+ years in IT support or service desk.
Knowledge of AD, Entra ID, Intune/MDM, endpoint tools.
Familiar with Microsoft 365 admin, networking, remote troubleshooting.
Experience supporting Windows, iOS, Android, printers, peripherals.
CompTIA A+, Network+ or similar certs preferred.

Responsibilities

Serve as the primary contact for technical support for staff and clinicians.
Troubleshoot hardware, software, network, and access issues.
Manage AD/Entra ID accounts, passwords, MFA, and permissions.
Support device config and endpoint management with Intune/Autopilot/SCCM.
Provide support for Microsoft 365 apps (Outlook, Exchange Online, Teams).
Troubleshoot VPN, Wi‑Fi, printers, scanners, and mobile devices.
Deliver remote support via phone, email, Teams, and screen share.
Document requests and resolutions in the ticketing system; assist on complex issues.