Academic IT Support Specialist — On-Site

Duke PA; Durham (NC); On-site; USD 31,000 - 54,000; Full time

Benefits offered by this job

Medical and dental care

Retirement benefits

Family-friendly programs

Job summary

Duke University School of Nursing seeks an Information Services Specialist to support faculty, staff, and students with Duke-owned technology in a fast-paced academic setting. You will diagnose and resolve technical issues, install and maintain equipment, and contribute to security and compliance efforts.

Join a collaborative IT team focused on service excellence and continuous improvement, with opportunities for training and growth within a renowned nursing school.

Qualifications

• Two years of post-secondary education in math, CS, or related field, or equivalent training.
• Two years of relevant experience with relational databases, networks, and multiple computing systems.
• Bachelor’s degree is preferred.

Responsibilities

• Deliver high-level technical support to faculty, staff, and students via ServiceNow requests.
• Take full ownership of support cases with documentation, troubleshooting, and escalation.
• Install, configure, and maintain Duke-owned technology including desktops, laptops, printers, and applications.
• Coordinate hardware repairs and manage school-owned equipment inventories.
• Produce clear technical documentation and user training materials.
• Develop and maintain instructional documentation and process improvements.

Skills

Post-secondary education

Two years experience

Databases

Network administration

Multiple computing systems

ServiceNow

Education

Post-secondary education

Bachelor’s degree preferred

Tools

ServiceNow

Job description

Duke University School of Nursing seeks an Information Services Specialist to support faculty, staff, and students with Duke-owned technology in a fast-paced academic setting. You will diagnose and resolve technical issues, install and maintain equipment, and contribute to security and compliance efforts.

Join a collaborative IT team focused on service excellence and continuous improvement, with opportunities for training and growth within a renowned nursing school.