Remote After-Hours Scheduling Coordinator

No Worries Corp; Tacoma (WA); Remote; USD 8,200 - 20,000; Part time

Benefits offered by this job

Cell phone stipend

Job summary

No Worries Care, a remote On Call Scheduling Coordinator role, is seeking independent contractors to handle after-hours phone coverage from home. You’ll answer calls, triage issues, and route to the right team member, with escalation steps for urgent matters. Requires 1+ year scheduling experience and reliable tech.

Remote from the United States; a W-9 and background check are required. Shifts include weeknights 4:00 PM–8:00 AM PT and weekends; pay per shift plus a $60 monthly cell phone

Qualifications

• 1+ year of scheduling experience; home care scheduling experience is a big plus (home health, healthcare staffing, or dispatch also considered)
• Calm, friendly, and decisive on the phone, including late in the evening
• Comfortable with scheduling software; WellSky/ClearCare experience is a plus
• Your own smartphone, computer, reliable internet, and a quiet place to take calls
• Able to answer calls promptly throughout the shifts you cover
• Clear written notes and strong follow-through
• Must pass a background check

Responsibilities

• Answer after-hours calls and messages from caregivers, clients, and families
• Handle caregiver call-offs and late or missed visits by working our call list, contacting up to five caregivers to fill a shift before escalating to a manager
• Make and update schedule changes in our scheduling software
• Triage client concerns, incidents, and new client inquiries, and route them to the right person on our team
• Follow clear escalation steps for urgent situations
• Log every call and leave a clear handoff note for the office team each morning

Skills

Scheduling experience

Phone communication

Remote work

Background check

Tools

WellSky

ClearCare

Job description

No Worries Care, a remote On Call Scheduling Coordinator role, is seeking independent contractors to handle after-hours phone coverage from home. You’ll answer calls, triage issues, and route to the right team member, with escalation steps for urgent matters. Requires 1+ year scheduling experience and reliable tech.

Remote from the United States; a W-9 and background check are required. Shifts include weeknights 4:00 PM–8:00 AM PT and weekends; pay per shift plus a $60 monthly cell phone