Remote Office & Customer Service Coordinator

Landmark Electrical Inc.; Troy (MI); Remoto; USD 28.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

401(k) with company match

Paid time off

Paid holidays

Dental coverage

Vision coverage

Remote work

Descrizione del lavoro

Landmark Electric is seeking a dependable, organized professional to manage customer inquiries, coordinate appointments, and support daily office administration from a primarily remote work setup. You will be the first point of contact for homeowners in the Troy area, reporting to the President, maintaining records in Housecall Pro, and helping improve scheduling, follow-up, and customer experience.

Experience in customer service is preferred; familiarity with Housecall Pro or ServiceTitan is

Competenze

• Experience in customer service, scheduling, office administration.
• Clear, professional telephone manner and strong written communication.
• Ability to conduct outbound follow-up calls and discuss service fees and scheduling.
• Strong organization, accurate data entry, and dependable follow-through.
• Ability to learn software and work across phone, email, scheduling, and document systems.
• Willingness to work independently while staying responsive to the team.

Mansioni

• Answer calls, emails, texts, and online inquiries promptly and professionally.
• Gather customer information, service needs, location, and scheduling preferences.
• Explain service process and approved fees; help customers book appointments.
• Schedule visits, estimates, and maintenance per guidelines.
• Coordinate with electricians and communicate appointment changes.
• Follow up on inquiries and ensure timely responses.
• Document conversations, outcomes, and next steps.
• Resolve routine concerns and escalate when needed.
• Assist with office administration and recordkeeping using Housecall Pro.
• Support process improvements to enhance customer experience.

Conoscenze

Customer service

Scheduling

Office administration

Data entry

Phone etiquette

Written communication

Multitasking

Team coordination

Strumenti

Housecall Pro

ServiceTitan

Descrizione del lavoro

Landmark Electric is seeking a dependable, organized professional to manage customer inquiries, coordinate appointments, and support daily office administration from a primarily remote work setup. You will be the first point of contact for homeowners in the Troy area, reporting to the President, maintaining records in Housecall Pro, and helping improve scheduling, follow-up, and customer experience.

Experience in customer service is preferred; familiarity with Housecall Pro or ServiceTitan is